Käse Chiefs Bavarian Oompah Band

The person writing the review was not there on the night. The client has left a poor review on a band page where every other review is 5*. We did a number of favours for this client, arriving early and setting up in good time, covering for their missing other act by playing longer sets and playing recorded music as was requested. We were by the person looking after the event to ‘get some music going when we were ready’ and so we did. We started 10 minutes before time to allow this to happen. People were sat in silence with no atmosphere, The other band didn’t show up until two hours after we started playing despite getting the same timetable as us. The client booked us for two sets and then demanded 3.I had already spoken to Encore about this but in any event, because the other band were two and a half hours late, we were told to put recorded music on for 30 minutes and then go back on to cover for them. Initially, they had wanted us to sit from 6,15pm until 8.30pm and then do an extra set. We werent willing to sit for 2 1.2 hours whilst the paying guests had our recorded music on. We were there to entertain and we worked incredibly hard. Regarding the extra payment, this was asked for prior to the event at the behest of encore who said we were only booked for 2 sets. Any extra monies would have gone to was willing to our charity for retired musicians bucket, We did not steal all of the refreshments. There were 4 sandwiches and 6 of players in our band. We had asked for food and we had the sandwiches, some crisps and some cans of coke. We simply had refreshments each and took the rubbish home with us. Eventually, when the brass band arrived, the marketing person saw us packing up and could have spoken to us then if there was a problem but she didn't so we assumed all was well. We stuck to their timetable and were no problem whatsoever and we refute these allegations. I understand that you thought we were expensive for 2 x 45 minute sets (although you booked us on this premise) but as we performed 1 x 55 minute, played popular German music as insisted on by you via a free a DJ service, and then we did 1 x 60 minute set with games, audience participation and giveaways for the audience. I think you had a good deal, especially when the the other band didn't show!