Brazilian Sway

Both myself & my husband both hate writing bad reviews & would only ever write one if we felt it was both necessary & warranted, in this case, it unfortunately is. Myself & my now husband, booked Brazilian Sway as we first saw them perform at a local pub in Lower Sunbury 6 years ago, fast forward to now & we felt it would be meaningful & ever so special to invite & book them to play on the biggest day of our lives, our wedding day. The performance itself was amazing, the vocals & enthusiasm from Carolina is second to none, she lights up a room with her voice & charm. The issue started the day after our wedding, when Paul, Carolina’s guitarist felt it necessary to message myself & my husband regarding the lack of food provided to them for their one hour performance. Nothing is explicitly stated in Encore’s T&C’s that we must supply food, however Paul felt it necessary to message us the day after our wedding to let us know that he had to buy a meal from a pub on the way home from the performance and he felt it should have been covered. We let Paul know 10 days prior to the performance that a prepaid drinks tab was set up for them both, an opportune moment to let us know that food would also be a requirement. Nothing was mentioned after the performance either and had it been mentioned, something could have been arranged, but you shouldn’t expect something when you don’t communicate it. In addition to this unnecessary message only a day after our wedding, guests have since approached us as a couple to let us know that comments were overhead by Paul as they were packing up, such as “I didn’t really enjoy that, did you?” to his bandmate Carolina. This so utterly disrespectful to us as a couple & our guests, we paid over £600 for this one hour performance that Brazilian Sway provided, it is for our benefit, not theirs, so whether Paul enjoyed it or not is totally irrelevant. Having to apologise to our guests due to the lack of professionalism of the duo for the comments made a few days after our wedding, was not something we wanted, nor should have had to do. Brazilian Sway were also due to arrive & set up before 5pm, with a prompt start time of 5:45pm, due to finish at 6:45pm sharp, as we had our evening suppliers transitioning our venue for the evening set up. Paul messaged my husband via WhatsApp during his speech at 5pm (when they were due to arrive) to let him know that they were running late and would be arriving around 5:45pm. Again, another instance lacking professionalism and punctuality. The professional thing to do in this instance would be to contact the venue direct, with ample notice of lateness. It’s not the grooms job to be co-ordinating suppliers on the day of his wedding, due to the knock on effect it would have to the evening timeline. You just don’t need this stress at your wedding breakfast on your wedding day. We have since been in contact with Encore to raise all the above concerns as we would not want anyone to have to deal with the added stress, lack of professionalism & poor punctuality that we had on our wedding day. We would not have raised any of these concerns & let the comments slide if Paul had not decided to disrespectfully message the next day commenting on him having to buy a meal on his way home. As mentioned above, we paid upwards of £600 for an hour set and to expect food on top of that despite no prior communication is a joke to be quite frank. We hope that Brazilian Sway are aware that these comments were overheard & address these issues for future clients, but as far as recommendations go, we would not recommend them due the above problems that we were subject to.

Brazilian Sway provided just what we needed for our corporate event, an ambient Latin vibe in the background whilst guests arrived at the venue, had drinks, ate and mingled. Carolina has a beautiful voice. I would recommend booking Brazilian Sway for an event.

They are amazing. I would definitely recommend them.

great people and fabulous music