"Artist" - a Musician or Group which has been booked for a gig through Encore. "Event" - the period of time when the Artist performs the Booking. "Net fee" - refers to the amount paid to an Artist after a gig inclusive of all performance fees and expenses. "Total quote" - refers to the total amount charged to the Client.
Any booking verbally, electronically or in writing will be a legally binding contract subject to the following non-negotiable terms and conditions of booking:
Quoting and confirming the booking
All quotes submitted by the Artist should be inclusive of travel costs, PA hire and any other expenses related to the booking.
When submitting a quote, the Artist is responsible for ensuring that all information on their profile page is accurate and up to date.
The booking is confirmed when the Artist clicks the ‘Accept’ button from their Bookings dashboard.
By accepting a Booking Request the Artist is entering into a legally binding contract with the Client, in which the Artist is committed to carrying out the booking.
By accepting a booking request, the Artist also agrees to adhere to the terms of the Encore Artist Code of Conduct (see below).
If the Client themselves is not able to meet the musician on the day, Artists should ensure in advance that the Client has confirmed a designated point of contact for the day of the Event, such as a venue manager or wedding planner.
Direct Contact with Clients
If a Client uses the “Call request” feature to arrange a phone call with the Artist, following the call the Artist must inform Encore of any booking details agreed upon during the conversation by replying to the automatic email sent from Encore immediately after the phone call.
Any booking details verbally agreed between the Artist and Client must be confirmed in writing with the Client via the Encore website.
The Artist is responsible for ensuring that the Client understands that a Booking is not confirmed until it is formally requested using a “Booking request” on the Encore website.
If a Booking initiated via the Encore website is agreed in person but not confirmed using a “Booking request” via the Encore website, the Artist must still pay the Encore Service Fee. This must be paid to Encore within 24 hours of the date of the Event.
If the Artist fails to pay the Encore Service Fee their account will be suspended until payment is received.
Receiving payment on-site
All payments which go through the Encore site (on-site) are transferred using our payments provider, Stripe. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry.
Encore transfers a deposit amounting to 10% of the Artist’s Total quote to the Artist when they accept a booking through Encore.
Encore transfers the remainder of the Net fee to the Artist 5 working days after the Event date. Exact timing of the payment may vary depending on different Artist and Client bank accounts.
Encore takes a Service fee of 20% of the Total quote on all bookings, including bookings agreed via direct messages. This covers the cost of providing support and improving the Encore service for musicians.
The take-home pay which the Artist receives is known as their Earnings. The full breakdown of the Artist’s fee can be viewed on their Payments dashboard.
If the Client fails to make a deposit or remainder payment in sufficient time ahead of the event, Encore may (having repeatedly contacted the Client in attempting to resolve the issue) cancel the booking and release the date for the Artist. In the event of such a non-payment, the Artist shall not be obliged to perform, and the booking shall be treated under the usual terms of the cancellation policy.
Though most booking payments take place through the Stripe payment system, when Clients submit their payment details they can choose to pay Artists using off-site methods such as cash or cheque on the day of the Event.
This is made clear to the Artist when they accept a Booking Request and in doing so they accept that they are responsible for ensuring the payment is made correctly and on time. Encore cannot enforce off-site payments.
If an Artist is unsure of the method of payment, they should communicate this to the Client as soon as possible and if there is no response, get in touch with Encore at [email protected].
Encore is unable to offer Artists deposits for bookings where the payment is made off-site.
Off-site payments cannot be protected by the Encore Cancellation Policy.
If the Artist receives their fee for a job using an off-site payment, they remain responsible for paying the Encore Service Fee to Encore.
This fee must be paid using the link sent to the Artist when the booking is accepted.
This fee must be paid in advance or within 24 hours of the event.
If this fee remains unpaid by the Artist over 24 hours after the event, Encore reserves the right to suspend that Artist’s Encore account until full payment is received.
If an Artist needs to cancel a booking, they must immediately inform Encore by using the Cancellation button on their booking page.Encore will inform the Client and help them secure a replacement musician for their event.
Acceptable reasons for cancellation include events that will result in the Artist being unable to get to the Event such as natural disasters, serious illness or injury, riots or bereavement.
Unavoidable transport disruption is considered an acceptable reason only if the Artist is verifiably unable to make alternative travel arrangements to get to the Event.
In the event of a cancellation due to illness or injury, Encore reserves the right to request a doctor’s note verifying the claim, or proof of a positive Covid test where applicable.
The Artist can cancel one booking per calendar year without an acceptable reason. A second cancellation without an acceptable reason will result in a 3 months profile suspension from applying for jobs via the Encore website. Further cancellations without an acceptable reason may result in a permanent ban.
No penalties are applied to booking cancellations where the Artist is able to provide a professional, experienced and reliable deputy performer for the event. The Artist must inform Encore of this when filling out the Cancellation form on their booking page. Encore reserves the right to decline the submission for quality purposes.
In the event that the deputy performer does not have an active Encore account, the Artist takes full responsibility for any disputes or complaints brought on by the Client in relation to the deputy performer, including in cases where a full or partial refund must be offered as a result of a breach of terms and conditions by the deputy performer.
In the event that the deputy performer does not have an active Encore profile, any review left by the Client about the deputy performer will appear on the Artist’s Encore profile.
Informing a Client of a cancellation is not a valid method of cancellation. All communication regarding cancellations must be sent to Encore. A booking is not cancelled until the Artist has clicked the Cancellation button on their booking page.
If an Artist cancels a booking, they will be invoiced for any payment amount already received in relation to the booking and the Client will be given a full refund.
In the event that an Artist is using their own contract, this shall be appended to the Encore T&Cs and Cancellation Policy.
Last minute cancellations and No Show policy
A “no show” is when an Artist does not carry out a booking without having communicated their intention to Encore or communicates to Encore that they wish to cancel a booking less than 48 hours before the job start time. This means that Encore is unlikely to have sufficient time to find a replacement artist.
No shows not only reflect badly on the Artist but also on Encore and so will be dealt with very seriously. If an Artist “no shows”, Encore reserves the right to remove them from the platform.
If an Artist “no shows”, they will be invoiced for any payment amount already received in relation to the booking and the Client will be given a full refund.
In the event of a same day cancellation or no show, Encore reserves the right to charge an additional compensation fee of up to 50% of the Performance fee for the event.
This policy will not apply to instances when the Artist is unable to perform due to events of force majeure such as serious injury, transport accidents, natural disasters, riots or death.
If an Artist falls ill within 48 hours of the event, they must provide a doctor’s note if they wish to be eligible for the exemption clause 7.5.
Under any and all circumstances, the Artist is required to inform Encore of the cancellation by using the Cancellation button or the Emergency Support form on their booking page.
Changes to booking details
If an Artist needs to make changes to the details of the booking before the booking has been secured, such as the line-up, performance duration or fee amount, this must be done using the Encore site and must be accepted by both parties before the booking is confirmed.
Once a booking has been secured, Artists should not communicate changes to booking details to the Client without first contacting Encore.
If an Artist needs to make changes to the details of the booking after the booking has been secured, including but not limited to lineup, performance duration or cost, this must be communicated to Encore at [email protected]. The Client is under no obligation to agree to these changes, and they may constitute a Musician Cancellation should the Artist be unable to perform under the conditions originally agreed upon at booking confirmation. In such cases, the Artist will be required to refund any payment already received in relation to the booking.
Delayed event schedules and late finish fees
If a booking finishes after the specified end time through no fault of the Artist and they cannot perform until the end, there is no reduction of fee.
If an Event is extended by more than 10 minutes beyond the original finishing time and the Artist is asked by the Client and agrees to continue performing, they are entitled to organise additional payment from the Client at their discretion. This payment must be declared to Encore at [email protected] within 24 hours of the Event.
If any other changes to the booking occur on the day resulting in additional payment to the Artist, this payment must be declared to Encore at [email protected] within 24 hours of the Event.
The Artist has the right to refuse to finish later than the finish time without penalty.
Sound limiters and volume
If the event venue has a sound limit, the Client must make this known to the Artist before the booking is confirmed.
The Artist can refuse to perform if the Client does not make the sound limit known to the Artist before the booking and the sound limit for the booking is below a reasonable level for the style of music they are booked to perform (e.g. for a rock band, the sound limit is lower than the sound of an acoustic drum kit). In this case, the Artist is entitled to their full fee.
Using alternative or deputy performers
If a solo Artist cannot perform for a particular booking and wishes to use an alternative or deputy performer, they must contact Encore immediately at [email protected].
If a group Artist wishes to use a deputy in any of the following cases they must contact Encore immediately:
a) They want to replace the lead singer or the most prominent member of the group; or,
b) They want to replace more than one group member.
Encore may grant the Artist the right to use an alternative or deputy performers, but only given the Client’s consent.
Any alternative or deputy performers will be subject to the same contractual agreement as the original Artist.
Disintermediation and Circumvention
By receiving or applying for a booking through Encore, and benefitting from Encore’s service, Artists agree not to take bookings originating on Encore outside of the platform or use Encore to generate further bookings outside of the platform. This is against our terms and Artists who do so may be penalised by having their account suspended or deleted.
Encore is entitled to 20% of the Artist’s fee payable by the Artist if an enquiry which originated on Encore is paid for off the platform.
If a dispute arises as a result of a booking, the Artist must register the dispute by contacting Encore as soon as possible at [email protected].
Registering a dispute will freeze any payment transactions for a window of up to 7 days during which time we will ask both the Client and Artist to provide evidence.
If the evidence is inconclusive, the default position is for Artists to receive their fee.
By accepting a booking through Encore all Artists agree to adhere to the Encore Code of Conduct. If a Client feels an Artist has behaved inappropriately, Encore will take due measures to ensure this is resolved.
For bookings where it is necessary, the Client is responsible for ensuring that the Artist has Public Liability Insurance (PLI).
Encore is not liable for any damages to people or their personal property which take place at an Encore booking.
Problems with the site
Though our tests show that the Encore site has approximately 99.99% uptime, we cannot guarantee that it will be accessible at all times.
Artists accessing the site from older versions of internet browsers may experience connectivity problems and so for optimal experience it is recommended that you ensure you are always using the latest version of your browser.
Trust and Security
Encore follows the highest standards of security and protection when handling the data of Clients.
Encore never holds card details or bank account numbers. These are stored by our payment provider, Stripe, which has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry.
Any information Encore does store is essential for the booking process and industry-standard measures are taken to ensure its security.
The Artist should take all possible measures to ensure that they are easily contactable by the Client and Encore, via phone and email.
If the Artist has upcoming bookings confirmed through Encore, the Artist agrees to inform Encore ahead of time if they are going to be unreachable for a period of 2 weeks or longer.
Outside of these periods, the Artist agrees to reply to all queries related to an upcoming booking, coming from Encore or the Client, within 2 weeks. For upcoming booking dates less than 4 weeks away, the Artist agrees to respond to all queries within 5 days.
The Artist agrees to enable Holiday Mode if they are not going to be using the Encore website for a period of 2 weeks or less. The Artist should deactivate their profile if they are not going to be using the Encore website for a period of 2 weeks or longer. The Artist’s profile can be reactivated in their Profile Settings upon their return.
Artist Code of Conduct
By accepting a booking, all Encore Musicians agree to abide by the following Code of Conduct.
The Artist agrees to provide a performance that is to the best of their ability, and that reflects the details laid out in their application during the booking process, including their profile, videos, audio, biography etc.
The Artist will adhere to the Client’s requirements within reason, and will contact Encore if they need assistance in preparation for the booking.
The Artist should arrive at the Event with sufficient time to set up and prepare for their performance. They should ensure they familiarise themselves with the necessary venue contacts and the location of emergency exits.
The Artist agrees to provide all necessary equipment and instruments for their performance, unless it has been agreed that it will be provided by the Client or a third party.
The Artist also agrees to take responsibility for all necessary tests (such as PAT tests) and checks on the equipment to ensure that the equipment is in good working order.
The Artist agrees that they will not be under the influence of alcohol or recreational drugs, during or after their performance or when they are in the presence of the Client or other event staff. The taking of illegal drugs at any Encore booking is strictly prohibited.
The Artist agrees that they will not smoke where it is prohibited at the event venue.
The Artist will not partake in any behaviour which is anti-social or deemed to reflect badly upon Encore or the Client.
The Artist agrees to dress in an appropriate manner for the performance, unless the Client has agreed otherwise or a different outfit is necessary to the performance.
The Artist agrees to maintain a professional level of communication at all times with the Client, their guests, all venue staff and contractors, as well as members of the Encore team.
The Artist agrees to ask the Client for their written permission before filming any part of the Event for promotional purposes.
In the event of a breach of the Artist Code of Conduct - before, during or after a booking - including any inappropriate or unprofessional communication or behaviour by the Artist towards a Client or a member of the Encore team, Encore reserves the right to cancel the booking. In this situation, all monies already paid by the Client will be refunded, and the Artist will be required to return any payment already received in relation to the booking. In cases where the booking has already occurred, the Artist may be required to refund the Client in part or in full, depending on the severity of the breach.
Where serious breaches of the above terms and conditions have occurred, Encore reserves the right to suspend or delete the Artist’s Encore profile and account, which may result in the cancellation of upcoming bookings. In such cases the Artist will be required to return to Encore all monies received in relation to the bookings that are being cancelled.