"Artist" - a Musician or Group which has been booked for a gig through Encore. "Event" - the period of time when the Artist performs the Booking.
Any booking verbally, electronically or in writing will be a legally binding contract subject to the following non-negotiable terms and conditions of booking:
Confirming the booking
The booking is confirmed when the Artist clicks the ‘Accept’ button from their Bookings dashboard.
By accepting a Booking Request the Artist is entering into a legally binding contract with the Client, in which the Artist is committed to carrying out the booking.
By accepting a booking request, the Artist also agrees to adhere to the terms of the Encore Artist Code of Conduct (see below).
If the Client themselves is not able to meet the musician on the day, Artists should ensure in advance that the Client has confirmed a designated point of contact for the day of the Event, such as a venue manager or wedding planner.
Direct Contact with Clients
If a Client uses the “Call request” feature to arrange a phone call with the Artist, following the call the Artist must inform Encore of any booking details agreed upon during the conversation by replying to the automatic email sent from Encore immediately after the phone call.
Any booking details verbally agreed between the Artist and Client must be confirmed in writing with the Client via the Encore website.
The Artist is responsible for ensuring that the Client understands that a Booking is not confirmed until it is formally requested using a “Booking request” on the Encore website.
If a Booking initiated via the Encore website is agreed in person but not confirmed using a “Booking request” via the Encore website, the Artist must still pay the Encore Service Fee. This must be paid to Encore within 24 hours of the date of the Event.
If the Artist fails to pay the Encore Service Fee their account will be suspended until payment is received.
Receiving payment on-site
All payments which go through the Encore site (on-site) are transferred using our payments provider, Stripe. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry.
Encore transfers a deposit amounting to 15% of the Artist’s Performance fee to the Artist when they accept a booking through Encore.
Encore transfers the remainder of the Performance fee and their Travel expenses to the Artist 3 working days after the Event date. Exact timing of the payment may vary depending on different Artist and Client bank accounts.
Encore takes a Service fee of 15% of the Performance fee on all bookings, including bookings agreed via direct messages. This covers the cost of providing support and improving the Encore service for musicians.
The take-home pay which the Artist receives is know as their Earnings. The full breakdown of the Artist’s fee can be viewed on their Payments dashboard.
Though most booking payments take place through the Stripe payment system, when Clients submit their payment details they can choose to pay Artists using off-site methods such as cash or cheque on the day of the Event.
This is made clear to the Artist when they accept a Booking Request and in doing so they accept that they are responsible for ensuring the payment is made correctly and on time. Encore cannot enforce off-site payments.
If an Artist is unsure of the method of payment, they should communicate this to the Client as soon as possible and if there is no response, get in touch with Encore at [email protected].
Encore is unable to offer Artists deposits for bookings where the payment is made off-site.
The Encore Cancellation Policy (see Section 5) applies for off-site bookings, but Artists should be aware that though Encore will support the Artist in the event of a cancellation, Encore cannot guarantee that it will be enforced.
If the Artist receives their fee for a job using an off-site payment, they remain responsible for paying the Encore Service Fee to Encore.
This fee must be paid using the link sent to the Artist when the booking is accepted.
This fee must be paid in advance or within 24 hours of the event.
If this fee remains unpaid by the Artist over 24 hours after the event, Encore reserves the right to suspend that Artist’s Encore account until full payment is received.
Travel expenses include all expenses incurred by the Artist which are unrelated to the performance itself - these can include, travel, porterage, accommodation, or food and drink.
Travel expenses are included in the final payment to the Artist, transferred 3 working days after the Event date.
If the Artist requires travel expenses to be paid before the day of the Event (for example for expensive travel such as plane tickets), exceptions may be possible if they contact Encore at [email protected].
If an Artist needs to cancel a booking, they must immediately inform Encore of any changes to a booking at [email protected]. If an Artist needs to cancel they must inform Encore before informing the Client.
Acceptable reasons for cancellation include events will result in the Artist being unable to get to the Event such as transport stoppages, adverse weather conditions, death, serious injury, natural disasters, riots or strikes.
Informing a Client of a cancellation is not a valid method of cancellation. All communication regarding cancellations must be sent to Encore. A booking is not cancelled until Encore has been informed.
If an Artist cancels a booking, any deposit they have received from the Client must be immediately refunded to the Client.
In the event that an Artist is using their own contract, this shall be appended to the Encore T&Cs and Cancellation Policy.
If an Artist cancels a booking without an acceptable reason (as detailed in 5.2) they will receive a warning letting them know that this is an unacceptable use of the Encore platform. A second cancellation without an acceptable reason will result in a 6 week suspension from applying for jobs via the Encore website.
No show policy
A “no show” is when an Artist does not carry out a booking without having communicated their intention to Encore or communicates to Encore that they wish to cancel a booking less than 48 hours before the job start time. This means that Encore does not have sufficient time to find a replacement artist.
No shows not only reflect badly on the Artist but also on Encore and so will be dealt with very seriously. If an Artist “no shows”, Encore reserves the right to remove them from the platform and charge the Artist reasonable compensation of up to 50% of the Performance fee for the event.
If an Artist “no shows”, any deposit they have received from the Client must be immediately refunded to the Client.
This policy will not apply to instances when the Artist is unable to perform due to events of force majeure such as serious injury, death, transport accidents or stoppages, natural disasters, riots or strikes.
If an Artist falls ill within 48 hours of the event, they must provide a doctor’s note if they wish to be eligible for the exemption clause 6.3. They also agree to make all possible effort to provide a deputy musician to fill their place.
Changes to booking details
If an Artist needs to make changes to the details of the booking before the booking has been secured, such as the line-up, performance duration or fee amount, this must be done using the Encore site and must be accepted by both parties before the booking is confirmed.
Once a booking has been secured, Artists should not communicate changes to booking details to the Client without first contacting Encore.
If an Artist needs to make changes to the details of the booking after the booking has been secured, such as the line-up, performance duration or the quote, this must be communicated to Encore at [email protected].
Delayed event schedules and late finish fees
If a booking finishes after the specified end time through no fault of the Artist and they cannot perform until the end, there is no reduction of fee.
If an Event is extended by more than 10 minutes beyond the original finishing time and the Artist is asked by the Client and agrees to continue performing, they are entitled to organise additional payment from the Client at their discretion. This payment must be declared to Encore at [email protected] within 24 hours of the Event.
If any other changes to the booking occur on the day resulting in additional payment to the Artist, this payment must be declared to Encore at [email protected] within 24 hours of the Event.
The Artist has the right to refuse to finish later than the finish time without penalty.
Sound limiters and volume
If the event venue has a sound limit, the Client must make this known to the Artist before the booking is confirmed.
The Artist can refuse to perform if the Client does not make the sound limit known to the Artist before the booking and the sound limit for the booking is below a reasonable level for the style of music they are booked to perform (e.g. for a rock band, the sound limit is lower than the sound of an acoustic drum kit). In this case, the Artist is entitled to their full fee.
Using alternative or deputy performers
If an Artist cannot perform for a particular booking and wishes to use an alternative or deputy performer, they must contact Encore immediately at [email protected].
Encore may grant the Artist the right to use an alternative or deputy performer, but only given the Client’s consent.
Any alternative or deputy performers will be subject to the same contractual agreement as the original Artist.
Disintermediation and Circumvention
By receiving or applying for a booking through Encore, and benefitting from Encore’s service, Artists agree not to take bookings originating on Encore outside of the platform or use Encore to generate further bookings outside of the platform. This is against our terms and Artists who do so may be penalised by having their account suspended or deleted.
Encore is entitled to 15% of the Artist’s fee (excluding travel expenses) payable by the Artist if an enquiry which originated on Encore is paid for off the platform.
If an Artist receives an offer for a repeat booking as a result of an Encore booking, if this is brought through Encore, the Artist is entitled to a reduced Service fee of 10%.
If a dispute arises as a result of a booking, the Artist must register the dispute by contacting Encore as soon as possible at [email protected].
Registering a dispute will freeze any payment transactions for a window of up to 7 days during which time we will ask both the Client and Artist to provide evidence.
If the evidence is inconclusive, the default position is for Artists to receive their fee.
By accepting a booking through Encore all Artists agree to adhere to the Encore Code of Conduct. If a Client feels an Artist has behaved inappropriately, Encore will take due measures to ensure this is resolved.
For bookings where it is necessary, the Client is responsible for ensuring that the Artist has Public Liability Insurance (PLI).
Encore is not liable for any damages to people or their personal property which take place at an Encore booking.
Problems with the site
Though our tests show that the Encore site has approximately 99.99% uptime, we cannot guarantee that it will be accessible at all times.
Artists accessing the site from older versions of internet browsers may experience connectivity problems and so for optimal experience it is recommended that you ensure you are always using the latest version of your browser.
Trust and Security
Encore follows the highest standards of security and protection when handling the data of Clients.
Encore never holds card details or bank account numbers. These are stored by our payment provider, Stripe, which has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry.
Any information Encore does store is essential for the booking process and industry-standard measures are taken to ensure its security.
Artist Code of Conduct
By accepting a booking, all Encore Musicians agree to abide by the following Code of Conduct.
The Artist agrees to provide a performance that is to the best of their ability, and that reflects the details laid out in their application during the booking process, including their profile, videos, audio, biography etc.
The Artist will adhere to the Client’s wishes within reason, be polite and courteous with the Client, their guests and all venue staff and contractors.
The Artist should take all possible measures to ensure that they are easily contactable by the Client, via phone and email.
The Artist should arrive at the Event with sufficient time to set up and prepare for their performance. They should ensure they familiarise themselves with the necessary venue contacts and the location of emergency exits.
The Artist agrees to provide all necessary equipment and instruments for their performance, unless it has been agreed that it will be provided by the Client or a third party.
The Artist also agrees to take responsibility for all necessary tests (such as PAT tests) and checks on the equipment to ensure that the equipment is in good working order.
The Artist agrees that they will not be under the influence of alcohol or recreational drugs, during or after their performance or when they are in the presence of the Client or other event staff. The taking of illegal drugs at any Encore booking is strictly prohibited.
The Artist agrees that they will not smoke where it is prohibited at the event venue.
The Artist will not partake in any behaviour which is anti-social or deemed to reflect badly upon Encore or the Client.
The Artist agrees to dress in an appropriate manner for the performance, unless the Client has agreed otherwise or a different outfit is necessary to the performance.