{"id":981,"date":"2018-05-31T11:46:27","date_gmt":"2018-05-31T10:46:27","guid":{"rendered":"https:\/\/blog.encoremusicians.com\/?p=981"},"modified":"2021-09-28T13:04:23","modified_gmt":"2021-09-28T12:04:23","slug":"converting-your-calls-7-effective-techniques-for-dealing-with-bookings-over-the-phone","status":"publish","type":"post","link":"https:\/\/encoremusicians.com\/blog\/converting-your-calls-7-effective-techniques-for-dealing-with-bookings-over-the-phone\/","title":{"rendered":"Converting your Calls &#8211; 7 Effective Techniques for Winning Bookings over the Phone"},"content":{"rendered":"<p><strong>Being able to convince someone of your professionalism over the phone is an essential part of being a good musician. In fact, on Encore we&#8217;ve found that musicians who get clients on the phone are over 10% more likely to convert bookings than musicians who just message clients.\u00a0<\/strong><\/p>\n<p><strong>Drawing from the Encore Bookings team&#8217;s extensive experience in client calls, we&#8217;ve put together a list of our top tips to help you convert your phone conversations into bookings.\u00a0<\/strong><\/p>\n<p><strong>If you follow all seven, you&#8217;ll be well on the way to winning more work.\u00a0 \u00a0<\/strong><\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_57_1 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title \" >Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\" role=\"button\"><label for=\"item-69ed6d68387f9\" ><span class=\"\"><span style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/label><input aria-label=\"Toggle\" aria-label=\"item-69ed6d68387f9\"  type=\"checkbox\" id=\"item-69ed6d68387f9\"><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><ul class='ez-toc-list-level-3'><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/encoremusicians.com\/blog\/converting-your-calls-7-effective-techniques-for-dealing-with-bookings-over-the-phone\/#Contents\" title=\"Contents:\">Contents:<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/encoremusicians.com\/blog\/converting-your-calls-7-effective-techniques-for-dealing-with-bookings-over-the-phone\/#1-Understand-how-calls-work-on-Encore\" title=\"1. Understand how calls work on Encore\">1. Understand how calls work on Encore<\/a><ul class='ez-toc-list-level-3'><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/encoremusicians.com\/blog\/converting-your-calls-7-effective-techniques-for-dealing-with-bookings-over-the-phone\/#How-it-works\" title=\"How it works\">How it works<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/encoremusicians.com\/blog\/converting-your-calls-7-effective-techniques-for-dealing-with-bookings-over-the-phone\/#How-to-set-your-profile-up-for-calls\" title=\"How to set your profile up for calls\">How to set your profile up for calls<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/encoremusicians.com\/blog\/converting-your-calls-7-effective-techniques-for-dealing-with-bookings-over-the-phone\/#What-if-I-want-to-call-the-customer\" title=\"What if I want to call the customer?\">What if I want to call the customer?<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/encoremusicians.com\/blog\/converting-your-calls-7-effective-techniques-for-dealing-with-bookings-over-the-phone\/#2-Introduce-yourself-and-make-it-clear-why-youre-calling\" title=\"2. Introduce yourself and make it clear why you\u2019re calling\">2. Introduce yourself and make it clear why you\u2019re calling<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/encoremusicians.com\/blog\/converting-your-calls-7-effective-techniques-for-dealing-with-bookings-over-the-phone\/#3-Understand-the-clients-vision-for-their-event\" title=\"3. Understand the client\u2019s vision for their event\">3. Understand the client\u2019s vision for their event<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/encoremusicians.com\/blog\/converting-your-calls-7-effective-techniques-for-dealing-with-bookings-over-the-phone\/#4-Address-their-concerns\" title=\"4. Address their concerns\">4. Address their concerns<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/encoremusicians.com\/blog\/converting-your-calls-7-effective-techniques-for-dealing-with-bookings-over-the-phone\/#5-Confirm-all-the-details-verbally\" title=\"5. Confirm all the details verbally\">5. Confirm all the details verbally<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/encoremusicians.com\/blog\/converting-your-calls-7-effective-techniques-for-dealing-with-bookings-over-the-phone\/#6-End-with-a-clear-call-to-action\" title=\"6. End with a clear call to action\">6. End with a clear call to action<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/encoremusicians.com\/blog\/converting-your-calls-7-effective-techniques-for-dealing-with-bookings-over-the-phone\/#7-Send-a-follow-up-message\" title=\"7. Send a follow-up message\">7. Send a follow-up message<\/a><\/li><\/ul><\/nav><\/div>\n<h3><span class=\"ez-toc-section\" id=\"Contents\"><\/span><strong>Contents:<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ol>\n<li><strong>Understand how calls work on Encore<\/strong><\/li>\n<li><strong>Introduce yourself and make it clear why you\u2019re calling<\/strong><\/li>\n<li><strong>Understand the client\u2019s vision for their event<\/strong><\/li>\n<li><strong>Address their concerns\u00a0<\/strong><\/li>\n<li><strong>Confirm all the details verbally<\/strong><\/li>\n<li><strong>End with a clear call to action<\/strong><\/li>\n<li><strong>Send a follow-up message<\/strong><\/li>\n<\/ol>\n<hr \/>\n<h2><span class=\"ez-toc-section\" id=\"1-Understand-how-calls-work-on-Encore\"><\/span><b>1. Understand how calls work on Encore<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">On Encore, phone numbers are shared between clients and musicians as soon as the booking has been made. But we also have a built-in Instant Calls<\/span><span style=\"font-weight: 400;\"> feature which allows clients to call you through Encore before the booking is confirmed without compromising the security of their contact details. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Though we\u2019ve made this process as simple as possible, it\u2019s important that you understand how this works so you can assist the client if they run into any difficulties.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"How-it-works\"><\/span>How it works<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ol>\n<li><span id=\"m_-3335342839714841441docs-internal-guid-0b1b6e91-7fff-96e0-5afc-eb2dd1755802\">You apply for a job with a quote<\/span><\/li>\n<li><span id=\"m_-3335342839714841441docs-internal-guid-0b1b6e91-7fff-96e0-5afc-eb2dd1755802\">Client clicks the \u2018<span class=\"il\">Call<\/span>\u2019 button next to your application on their Enquiry page<\/span><\/li>\n<li><span id=\"m_-3335342839714841441docs-internal-guid-0b1b6e91-7fff-96e0-5afc-eb2dd1755802\">You receive a text notification including the client\u2019s name and event date\u00a020 seconds before the\u00a0<span class=\"il\">call<\/span>\u00a0arrives<\/span><\/li>\n<li><span id=\"m_-3335342839714841441docs-internal-guid-0b1b6e91-7fff-96e0-5afc-eb2dd1755802\">They receive an automated\u00a0<span class=\"il\">call<\/span>\u00a0from the Encore phone line asking them to \u2018press 1\u2019 to connect to your phone\u00a0\u00a0<\/span><\/li>\n<li><span id=\"m_-3335342839714841441docs-internal-guid-0b1b6e91-7fff-96e0-5afc-eb2dd1755802\">The\u00a0<span class=\"il\">call<\/span>\u00a0is redirected through Encore to your phone\u00a0\u00a0<\/span><\/li>\n<li><span id=\"m_-3335342839714841441docs-internal-guid-0b1b6e91-7fff-96e0-5afc-eb2dd1755802\">You\u2019re\u00a0<span class=\"il\">instantly<\/span>\u00a0connected with the client through a secure Encore phone line!<\/span><\/li>\n<\/ol>\n<p><em>If you don\u2019t pick up, your voicemail service will work as normal. You\u2019ll also receive a message in your Encore inbox showing which client called you.<\/em><\/p>\n<h3><span class=\"ez-toc-section\" id=\"How-to-set-your-profile-up-for-calls\"><\/span>How to set your profile up for calls<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ul>\n<li><strong><span id=\"m_-3335342839714841441docs-internal-guid-2275310d-7fff-8c84-a6fe-d59d27490b6e\">Save this number in your contacts (01290 211813).\u00a0<\/span><\/strong>All\u00a0<span class=\"il\">calls<\/span>\u00a0will be redirected through an Encore phone number. Save this in your contacts so you can easily recognise when an Encore client is\u00a0<span class=\"il\">calling<\/span>.<\/li>\n<li><strong><span id=\"m_-3335342839714841441docs-internal-guid-2275310d-7fff-8c84-a6fe-d59d27490b6e\">Use mobile rather than landline.\u00a0<\/span><\/strong>If you want to receive the incoming\u00a0<span class=\"il\">call<\/span>\u00a0text with the client\u2019s name, make sure the phone number in your\u00a0<a href=\"https:\/\/joinencore.us15.list-manage.com\/track\/click?u=5979bcf8d123ead997aaf441b&amp;id=c7bc690ae1&amp;e=c319bb9586\" target=\"_blank\" rel=\"noopener\">Encore Settings<\/a>\u00a0is a mobile.<\/li>\n<li><span id=\"m_-3335342839714841441docs-internal-guid-2275310d-7fff-8c84-a6fe-d59d27490b6e\"><strong><span class=\"il\">Instant<\/span>\u00a0phone\u00a0<span class=\"il\">calls<\/span>\u00a0will be turned on by default.<\/strong>\u00a0<\/span>If you prefer, you can disable this in your\u00a0<a href=\"https:\/\/joinencore.us15.list-manage.com\/track\/click?u=5979bcf8d123ead997aaf441b&amp;id=f99136df26&amp;e=c319bb9586\" target=\"_blank\" rel=\"noopener\">Settings<\/a>.<\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"What-if-I-want-to-call-the-customer\"><\/span>What if I want to call the customer?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span id=\"m_-3335342839714841441docs-internal-guid-2275310d-7fff-8c84-a6fe-d59d27490b6e\">For data protection reasons, clients have to initiate the\u00a0<span class=\"il\">call<\/span>. If you want a client to\u00a0<span class=\"il\">call<\/span>\u00a0you, simply send a message asking them to click the blue \u201c<span class=\"il\">Call<\/span>\u201d button they can see on their Enquiry page.\u00a0<\/span><\/p>\n<p><span id=\"m_-3335342839714841441docs-internal-guid-2275310d-7fff-8c84-a6fe-d59d27490b6e\">We\u2019ll soon be releasing a\u00a0<span class=\"il\">call<\/span>\u00a0prompt feature enabling you to quickly let clients know you\u2019re ready for a\u00a0<span class=\"il\">call<\/span>.<\/span><\/p>\n<p><span class=\"embed-youtube\" style=\"text-align:center; display: block;\"><iframe loading=\"lazy\" class=\"youtube-player\" width=\"770\" height=\"434\" src=\"https:\/\/www.youtube.com\/embed\/zph2c9luHAg?version=3&#038;rel=1&#038;showsearch=0&#038;showinfo=1&#038;iv_load_policy=1&#038;fs=1&#038;hl=en-GB&#038;autohide=2&#038;wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation\"><\/iframe><\/span><\/p>\n<h2><\/h2>\n<h2><span class=\"ez-toc-section\" id=\"2-Introduce-yourself-and-make-it-clear-why-youre-calling\"><\/span><b>2. Introduce yourself and make it clear why you\u2019re calling<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">People often need reminding of what\u2019s going on when they pick up the phone. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Treat your calls like meetings, introducing yourself, making it clear what the agenda is, and taking the lead in driving the conversation forward like a meeting chairperson. \u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For example: <\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">You should start your call by <strong>confirming their availability to talk<\/strong> and <strong>outlining the reason for calling<\/strong>. If the person at the other end of the line is busy trying to cook dinner for their kids, they\u2019re unlikely to be fully committed to the conversation. E.g. <\/span><i><span style=\"font-weight: 400;\">\u201cHi Jeremy, John from The Beatles here. Is now still an OK time to chat about the enquiry you made with us through Encore?\u201d \u00a0<\/span><\/i><span style=\"font-weight: 400;\">\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Once this is confirmed, you should thank them for their interest and give them an outline of what will be discussed on the call.\u00a0<\/span><i>\u201cThanks again for expressing your interest in booking the group &#8211; from what I\u2019ve read about your event so far I think we\u2019d be a great fit! If you could start by explaining a bit more about your plan for the event, I\u2019ll then be able to provide a few more specific details about what we might be able to provide.\u201d<\/i><\/li>\n<\/ul>\n<p>Obviously, if the client is the one doing the calling, there&#8217;s less need for this &#8211; but you should still take charge of setting the agenda for the call: <em>&#8220;Thanks so much for calling! I remember applying for your wedding on 19th &#8211; looks exciting! Do you have any questions for me that I can help with?&#8221;<\/em><\/p>\n<figure id=\"attachment_1014\" aria-describedby=\"caption-attachment-1014\" style=\"width: 6000px\" class=\"wp-caption alignnone\"><img data-attachment-id=\"1014\" data-permalink=\"https:\/\/encoremusicians.com\/blog\/converting-your-calls-7-effective-techniques-for-dealing-with-bookings-over-the-phone\/achievement-agreement-business-886465\/\" data-orig-file=\"https:\/\/i0.wp.com\/encoremusicians.com\/blog\/wp-content\/uploads\/2018\/05\/achievement-agreement-business-886465.jpg?fit=6000%2C4000&amp;ssl=1\" data-orig-size=\"6000,4000\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"achievement-agreement-business-886465\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/i0.wp.com\/encoremusicians.com\/blog\/wp-content\/uploads\/2018\/05\/achievement-agreement-business-886465.jpg?fit=300%2C200&amp;ssl=1\" data-large-file=\"https:\/\/i0.wp.com\/encoremusicians.com\/blog\/wp-content\/uploads\/2018\/05\/achievement-agreement-business-886465.jpg?fit=770%2C514&amp;ssl=1\" decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-1014\" src=\"https:\/\/i0.wp.com\/encoremusicians.com\/blog\/wp-content\/uploads\/2018\/05\/achievement-agreement-business-886465.jpg?resize=770%2C513&#038;ssl=1\" alt=\"achievement-agreement-business-886465\" width=\"770\" height=\"513\" srcset=\"https:\/\/i0.wp.com\/encoremusicians.com\/blog\/wp-content\/uploads\/2018\/05\/achievement-agreement-business-886465.jpg?w=6000&amp;ssl=1 6000w, https:\/\/i0.wp.com\/encoremusicians.com\/blog\/wp-content\/uploads\/2018\/05\/achievement-agreement-business-886465.jpg?resize=300%2C200&amp;ssl=1 300w, https:\/\/i0.wp.com\/encoremusicians.com\/blog\/wp-content\/uploads\/2018\/05\/achievement-agreement-business-886465.jpg?resize=768%2C512&amp;ssl=1 768w, https:\/\/i0.wp.com\/encoremusicians.com\/blog\/wp-content\/uploads\/2018\/05\/achievement-agreement-business-886465.jpg?resize=1024%2C683&amp;ssl=1 1024w, https:\/\/i0.wp.com\/encoremusicians.com\/blog\/wp-content\/uploads\/2018\/05\/achievement-agreement-business-886465.jpg?resize=370%2C247&amp;ssl=1 370w, https:\/\/i0.wp.com\/encoremusicians.com\/blog\/wp-content\/uploads\/2018\/05\/achievement-agreement-business-886465.jpg?resize=270%2C180&amp;ssl=1 270w, https:\/\/i0.wp.com\/encoremusicians.com\/blog\/wp-content\/uploads\/2018\/05\/achievement-agreement-business-886465.jpg?resize=740%2C493&amp;ssl=1 740w, https:\/\/i0.wp.com\/encoremusicians.com\/blog\/wp-content\/uploads\/2018\/05\/achievement-agreement-business-886465.jpg?w=1540&amp;ssl=1 1540w, https:\/\/i0.wp.com\/encoremusicians.com\/blog\/wp-content\/uploads\/2018\/05\/achievement-agreement-business-886465.jpg?w=2310&amp;ssl=1 2310w\" sizes=\"(max-width: 770px) 100vw, 770px\" data-recalc-dims=\"1\" \/><figcaption id=\"caption-attachment-1014\" class=\"wp-caption-text\">Treat calls like meetings &#8211; prepare the agenda, and make sure everything important to the booking is discussed. (No need to dress up in a suit though).<\/figcaption><\/figure>\n<h2><span class=\"ez-toc-section\" id=\"3-Understand-the-clients-vision-for-their-event\"><\/span><b>3. Understand the client\u2019s vision for their event<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Before you confirm the nitty-gritty details of the booking, try to understand the client\u2019s vision for the event. Why are they booking musicians in the first place? What kind of atmosphere are they trying to create? What made them choose your act in particular?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The client may be booking music for the first time, so beginning with broader questions means you\u2019re more likely to get a useful response than hitting them with the specifics of PA systems and set lists straight off the bat. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Consider beginning with questions like:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><i><span style=\"font-weight: 400;\">What\u2019s your vision for your event? What would your perfect event look like?<\/span><\/i><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\"><em><span style=\"font-weight: 400;\">What kind of atmosphere\/vibe would you like the music to create at your event?<\/span><\/em><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\"><em><span style=\"font-weight: 400;\">Just out of interest, was there something in particular about our profile which interested you? A particular song or showreel perhaps that sparked your interest?<\/span><\/em><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2><span class=\"ez-toc-section\" id=\"4-Address-their-concerns\"><\/span><b>4. Address their concerns<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Booking musicians can be an unnerving experience for clients, particularly if they are unfamiliar with live music or are parting with large sums of cash. Use your judgement and aim to preempt any particular worries they might have. \u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For example, a typical concern for clients is whether they can be sure you&#8217;ll provide the right atmosphere for their event without seeing you perform live in advance. You could answer with:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Subtly use examples of social proof. \u201cI<\/span><i><span style=\"font-weight: 400;\"> know you might be concerned about not hearing the band beforehand, but we\u2019ve played live for x famous person and they loved it.\u201d<\/span><\/i><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Give an account of a recent similar event you played at that went brilliantly. Paint a picture of how your performance will transform their event. <\/span><i><span style=\"font-weight: 400;\">\u201cWe performed at a wedding just last weekend and the dance floor was completely full for a solid 4 hours!\u201d \u00a0<\/span><\/i><span style=\"font-weight: 400;\">\u00a0<\/span><\/li>\n<\/ul>\n<figure id=\"attachment_1012\" aria-describedby=\"caption-attachment-1012\" style=\"width: 999px\" class=\"wp-caption alignnone\"><img data-attachment-id=\"1012\" data-permalink=\"https:\/\/encoremusicians.com\/blog\/converting-your-calls-7-effective-techniques-for-dealing-with-bookings-over-the-phone\/triple-scotch-ceilidh\/\" data-orig-file=\"https:\/\/i0.wp.com\/encoremusicians.com\/blog\/wp-content\/uploads\/2018\/05\/triple-scotch-ceilidh.jpg?fit=999%2C665&amp;ssl=1\" data-orig-size=\"999,665\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"triple scotch ceilidh\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/i0.wp.com\/encoremusicians.com\/blog\/wp-content\/uploads\/2018\/05\/triple-scotch-ceilidh.jpg?fit=300%2C200&amp;ssl=1\" data-large-file=\"https:\/\/i0.wp.com\/encoremusicians.com\/blog\/wp-content\/uploads\/2018\/05\/triple-scotch-ceilidh.jpg?fit=770%2C513&amp;ssl=1\" decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-1012\" src=\"https:\/\/i0.wp.com\/encoremusicians.com\/blog\/wp-content\/uploads\/2018\/05\/triple-scotch-ceilidh.jpg?resize=770%2C513&#038;ssl=1\" alt=\"triple scotch ceilidh\" width=\"770\" height=\"513\" srcset=\"https:\/\/i0.wp.com\/encoremusicians.com\/blog\/wp-content\/uploads\/2018\/05\/triple-scotch-ceilidh.jpg?w=999&amp;ssl=1 999w, https:\/\/i0.wp.com\/encoremusicians.com\/blog\/wp-content\/uploads\/2018\/05\/triple-scotch-ceilidh.jpg?resize=300%2C200&amp;ssl=1 300w, https:\/\/i0.wp.com\/encoremusicians.com\/blog\/wp-content\/uploads\/2018\/05\/triple-scotch-ceilidh.jpg?resize=768%2C511&amp;ssl=1 768w, https:\/\/i0.wp.com\/encoremusicians.com\/blog\/wp-content\/uploads\/2018\/05\/triple-scotch-ceilidh.jpg?resize=370%2C246&amp;ssl=1 370w, https:\/\/i0.wp.com\/encoremusicians.com\/blog\/wp-content\/uploads\/2018\/05\/triple-scotch-ceilidh.jpg?resize=270%2C180&amp;ssl=1 270w, https:\/\/i0.wp.com\/encoremusicians.com\/blog\/wp-content\/uploads\/2018\/05\/triple-scotch-ceilidh.jpg?resize=740%2C493&amp;ssl=1 740w\" sizes=\"(max-width: 770px) 100vw, 770px\" data-recalc-dims=\"1\" \/><figcaption id=\"caption-attachment-1012\" class=\"wp-caption-text\">For most wedding clients, their main worry is that their guests won&#8217;t dance &#8211; address this concern early on to put their mind at rest<\/figcaption><\/figure>\n<h2><span class=\"ez-toc-section\" id=\"5-Confirm-all-the-details-verbally\"><\/span><b>5. Confirm all the details verbally<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Even if you\u2019ve laid out exactly what the client is getting in touch cover note and messages beforehand, it\u2019s good practice to confirm the details of your booking over the phone. Again, this builds trust and shows the client that you\u2019re serious about carrying out this booking. \u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If there is more information you need from the client, take the lead in asking for for the specifics. You should know: \u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">When you should set up<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">If there\u2019s parking<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">If there\u2019s a PA\/<a href=\"https:\/\/encoremusicians.com\/hire\/pianists\" data-internallinksmanager029f6b8e52c=\"12\" title=\"Hire Pianists\">piano<\/a> at the venue<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Who your point of contact is on the day<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">If food\/drink is provided<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">If the client has any song requests<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Which outfit you\u2019ll perform in<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Exact set timings<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Don\u2019t forget to allow the client to do the same by making space to ask if they have any questions for you.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"6-End-with-a-clear-call-to-action\"><\/span><b>6. End with a clear call to action<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">A call to action is a phrase found at the end of a piece of written or spoken communication which tells the recipient what to do next. You should be familiar from the previous blogs on cover notes and messages, that calls to action are essential for improving your conversion rate with clients. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Towards the end of the call, you should take the lead by letting the client know what is happening next.<\/span><\/p>\n<ul>\n<li><strong>If you\u2019re ready to be booked.<\/strong>\n<ul>\n<li style=\"font-weight: 400;\"><i><span style=\"font-weight: 400;\">\u201cIf you\u2019re happy there\u2019s nothing further to discuss, the next step is to go to your Encore enquiry page and click the \u2018Book now\u2019 button next to my profile.\u201d<\/span><\/i><\/li>\n<\/ul>\n<\/li>\n<li style=\"font-weight: 400;\"><strong>If there are still details to be confirmed before the booking can take place.<\/strong>\n<ul>\n<li style=\"font-weight: 400;\"><i><span style=\"font-weight: 400;\">\u201cThanks for the call. I\u2019ll double check about the PA situation and get back to you by Encore message within the next 48 hours &#8211; then we can take it from there\u201d.\u00a0\u00a0<\/span><\/i><\/li>\n<\/ul>\n<\/li>\n<li style=\"font-weight: 400;\"><strong>If you find out that the booking can\u2019t go ahead.<\/strong>\n<ul>\n<li style=\"font-weight: 400;\"><i>\u201cUnfortunately, it looks like we won\u2019t be able to provide that service. I\u2019m going to withdraw my application from your enquiry, but Encore has a lot of other musicians on its books so I\u2019d recommend giving them a call to find a better-suited act. (Their number is on your enquiry page).\u201d<\/i><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<figure id=\"attachment_1017\" aria-describedby=\"caption-attachment-1017\" style=\"width: 1697px\" class=\"wp-caption aligncenter\"><img data-attachment-id=\"1017\" data-permalink=\"https:\/\/encoremusicians.com\/blog\/converting-your-calls-7-effective-techniques-for-dealing-with-bookings-over-the-phone\/help-and-support-signpost\/\" data-orig-file=\"https:\/\/i0.wp.com\/encoremusicians.com\/blog\/wp-content\/uploads\/2018\/05\/SIGNPOST-Advice-Support-etc.jpg?fit=1697%2C1131&amp;ssl=1\" data-orig-size=\"1697,1131\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"Help and support signpost\" data-image-description=\"\" data-image-caption=\"&lt;p&gt;Signpost with the words Help, Support, Advice, Guidance and Assistance on the direction arrows, against a bright blue cloudy sky.&lt;\/p&gt;\n\" data-medium-file=\"https:\/\/i0.wp.com\/encoremusicians.com\/blog\/wp-content\/uploads\/2018\/05\/SIGNPOST-Advice-Support-etc.jpg?fit=300%2C200&amp;ssl=1\" data-large-file=\"https:\/\/i0.wp.com\/encoremusicians.com\/blog\/wp-content\/uploads\/2018\/05\/SIGNPOST-Advice-Support-etc.jpg?fit=770%2C513&amp;ssl=1\" decoding=\"async\" loading=\"lazy\" class=\" size-full wp-image-1017 aligncenter\" src=\"https:\/\/i0.wp.com\/encoremusicians.com\/blog\/wp-content\/uploads\/2018\/05\/SIGNPOST-Advice-Support-etc.jpg?resize=770%2C513&#038;ssl=1\" alt=\"Help and support signpost\" width=\"770\" height=\"513\" srcset=\"https:\/\/i0.wp.com\/encoremusicians.com\/blog\/wp-content\/uploads\/2018\/05\/SIGNPOST-Advice-Support-etc.jpg?w=1697&amp;ssl=1 1697w, https:\/\/i0.wp.com\/encoremusicians.com\/blog\/wp-content\/uploads\/2018\/05\/SIGNPOST-Advice-Support-etc.jpg?resize=300%2C200&amp;ssl=1 300w, https:\/\/i0.wp.com\/encoremusicians.com\/blog\/wp-content\/uploads\/2018\/05\/SIGNPOST-Advice-Support-etc.jpg?resize=768%2C512&amp;ssl=1 768w, https:\/\/i0.wp.com\/encoremusicians.com\/blog\/wp-content\/uploads\/2018\/05\/SIGNPOST-Advice-Support-etc.jpg?resize=1024%2C682&amp;ssl=1 1024w, https:\/\/i0.wp.com\/encoremusicians.com\/blog\/wp-content\/uploads\/2018\/05\/SIGNPOST-Advice-Support-etc.jpg?resize=370%2C247&amp;ssl=1 370w, https:\/\/i0.wp.com\/encoremusicians.com\/blog\/wp-content\/uploads\/2018\/05\/SIGNPOST-Advice-Support-etc.jpg?resize=270%2C180&amp;ssl=1 270w, https:\/\/i0.wp.com\/encoremusicians.com\/blog\/wp-content\/uploads\/2018\/05\/SIGNPOST-Advice-Support-etc.jpg?resize=740%2C493&amp;ssl=1 740w, https:\/\/i0.wp.com\/encoremusicians.com\/blog\/wp-content\/uploads\/2018\/05\/SIGNPOST-Advice-Support-etc.jpg?w=1540&amp;ssl=1 1540w\" sizes=\"(max-width: 770px) 100vw, 770px\" data-recalc-dims=\"1\" \/><figcaption id=\"caption-attachment-1017\" class=\"wp-caption-text\">Clearly outlining the next steps at the end of any interaction with a client is an excellent way to improve your conversion rates.<\/figcaption><\/figure>\n<h2><span class=\"ez-toc-section\" id=\"7-Send-a-follow-up-message\"><\/span><b>7. Send a follow-up message<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Whenever you take a call on Encore, you should be in the habit of sending a message immediately afterwards confirming the main details of what\u2019s been discussed. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">This is important not only because it reminds the client of what you\u2019ve agreed during the call, but it also acts as a paper trail. This means that in the unlikely event of a dispute you have hard evidence to fall back upon about the service you agreed to provide to the client. More generally speaking, it\u2019s also a <\/span><a href=\"https:\/\/www.hubspot.com\/sales\/follow-up-email\"><span style=\"font-weight: 400;\">tried and tested sales tactic<\/span><\/a><span style=\"font-weight: 400;\"> which you should aim to incorporate into almost any professional communication you have. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Here\u2019s an example: <\/span><\/p>\n<blockquote><p><i><span style=\"font-weight: 400;\">Hi Rachel, <\/span><\/i><\/p>\n<p><i><span style=\"font-weight: 400;\">Great to chat with you and learn a bit more about your upcoming wedding. We can\u2019t wait to put on a brilliant show for you guys! <\/span><\/i><\/p>\n<p><i><span style=\"font-weight: 400;\">As discussed, we\u2019re happy to include \u201cBillie Jean\u201d in our set list and will be bringing our own PA system. <\/span><\/i><\/p>\n<p><i><span style=\"font-weight: 400;\">The next step is for you to click \u201cBook Now\u201d on your Enquiry page. You can find a handy guide <\/span><\/i><a href=\"https:\/\/help.encoremusicians.com\/hc\/en-us\/articles\/360000256813-How-to-send-a-Bookings-request-and-pay-your-artist\"><i><span style=\"font-weight: 400;\">here<\/span><\/i><\/a><i><span style=\"font-weight: 400;\"> if you get stuck.<\/span><\/i><\/p>\n<p><i><span style=\"font-weight: 400;\">Feel free to drop me a line if you have any questions \ud83d\ude42<\/span><\/i><\/p>\n<p><i><span style=\"font-weight: 400;\">Cheers, <\/span><\/i><\/p>\n<p><i><span style=\"font-weight: 400;\">John \u00a0<\/span><\/i><\/p><\/blockquote>\n<hr \/>\n<p>That brings us to the end of our client communication series. If you haven&#8217;t read them already, check out other guides here:<\/p>\n<ul>\n<li><a href=\"https:\/\/encoremusicians.com\/blog\/how-to-write-the-perfect-cover-note\/\">How to Write the Perfect Cover Note<\/a><\/li>\n<li><a href=\"https:\/\/encoremusicians.com\/blog\/closing-the-deal-how-to-write-messages-that-lead-to-bookings\/\">Closing the deal \u2013 How to Write Messages that Result in Bookings<\/a><\/li>\n<\/ul>\n<p style=\"text-align: center;\"><iframe loading=\"lazy\" class=\"giphy-embed\" src=\"https:\/\/giphy.com\/embed\/UE9JPTe7LySli\" width=\"480\" height=\"360\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Being able to convince someone of your professionalism over the phone is an essential part of being a good musician. In fact, on Encore we&#8217;ve found that musicians who get clients on the phone are over 10% more likely to convert bookings than musicians who just message clients.\u00a0 Drawing from the Encore Bookings team&#8217;s extensive [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":988,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":""},"categories":[222],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Converting your Calls - 7 Effective Techniques for Winning Bookings over the Phone | Encore Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/encoremusicians.com\/blog\/converting-your-calls-7-effective-techniques-for-dealing-with-bookings-over-the-phone\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Converting your Calls - 7 Effective Techniques for Winning Bookings over the Phone | Encore Blog\" \/>\n<meta property=\"og:description\" content=\"Being able to convince someone of your professionalism over the phone is an essential part of being a good musician. In fact, on Encore we&#8217;ve found that musicians who get clients on the phone are over 10% more likely to convert bookings than musicians who just message clients.\u00a0 Drawing from the Encore Bookings team&#8217;s extensive [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/encoremusicians.com\/blog\/converting-your-calls-7-effective-techniques-for-dealing-with-bookings-over-the-phone\/\" \/>\n<meta property=\"og:site_name\" content=\"Encore Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/joinencore\" \/>\n<meta property=\"article:published_time\" content=\"2018-05-31T10:46:27+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2021-09-28T12:04:23+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/i0.wp.com\/encoremusicians.com\/blog\/wp-content\/uploads\/2018\/05\/apple-device-cellphone-communication-594452.jpg?fit=2160%2C1451&ssl=1\" \/>\n\t<meta property=\"og:image:width\" content=\"2160\" \/>\n\t<meta property=\"og:image:height\" content=\"1451\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Jonny Venvell\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@joinencore\" \/>\n<meta name=\"twitter:site\" content=\"@joinencore\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Jonny Venvell\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"9 minutes\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Converting your Calls - 7 Effective Techniques for Winning Bookings over the Phone | Encore Blog","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/encoremusicians.com\/blog\/converting-your-calls-7-effective-techniques-for-dealing-with-bookings-over-the-phone\/","og_locale":"en_GB","og_type":"article","og_title":"Converting your Calls - 7 Effective Techniques for Winning Bookings over the Phone | Encore Blog","og_description":"Being able to convince someone of your professionalism over the phone is an essential part of being a good musician. 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He's responsible for supporting and helping musicians on the platform and writes most of the musician-facing articles on the blog. He can usually be found singing in choirs, drumming in bands, or nodding meaningfully to particularly good chords in London's jazz bars.","url":"https:\/\/encoremusicians.com\/blog\/author\/jonnyvenvell\/"}]}},"modified_by":"Jonny Venvell","new_scheduled_revision":"","save_as_revision":"","jetpack_featured_media_url":"https:\/\/i0.wp.com\/encoremusicians.com\/blog\/wp-content\/uploads\/2018\/05\/apple-device-cellphone-communication-594452.jpg?fit=2160%2C1451&ssl=1","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/pfdoh2-fP","jetpack-related-posts":[{"id":896,"url":"https:\/\/encoremusicians.com\/blog\/what-makes-encore-different-from-other-online-booking-platforms\/","url_meta":{"origin":981,"position":0},"title":"What are the Benefits of Using Encore?","author":"Jonny Venvell","date":"16th May 2018","format":false,"excerpt":"Joining Encore is a great way of promoting yourself or your act online, networking with other music professionals, and winning more bookings. 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